FAQ

Why RoomPlaza?
RoomPlaza has been developed to solve several problems. A safe booking process with a 100% guarantee of avoiding scams by fake accommodation providers.  ...
Tue, 21 Feb, 2017 at 6:05 PM
How do I book?
We tried to make the booking process very easy, but if you have problems booking, please check our youtube video!
Wed, 7 Jun, 2017 at 9:08 PM
How do I find other flatmates?
By using our newly developed Find-a-Flatmate tool. Please check these 2 youtube video to figure out how it works! 
Wed, 11 Apr, 2018 at 2:47 PM
How do I add my profile picture?
To add your profile picture to your account, please check our youtube video below. After you have added your profile picture, it will also be visible in the...
Wed, 11 Apr, 2018 at 2:47 PM
Lost your login details?
When you cannot find your login details in your mailbox, you can always get a new password so that you can login. Please watch the youtube video below how t...
Wed, 7 Jun, 2017 at 10:46 PM
Why do I have to pay the platform fee?
Our platform fee of 25 euro including VAT per tenant, is for the service we offer through RoomPlaza.  After you made an enquiry on a room or flat, you w...
Thu, 8 Jun, 2017 at 3:38 PM
The Contactperson/Chair of a flatshare group
Each flatshare group has a Contactperson. The Contactperson is the tenant who made the booking, "Flatmate 1" and with whom the booking department ...
Thu, 8 Jun, 2017 at 2:30 PM
Sneak preview: Find-a-Flatmate
Thu, 8 Jun, 2017 at 9:32 AM
Municipality Taxes
If you rent a room, apartment or even a house it does not matter if you are a student or not a student, because every new year the letters regarding municip...
Thu, 21 Jun, 2018 at 9:47 AM