FAQ - general

Here you can find all answers to questions about RoomPlaza

Why RoomPlaza?
RoomPlaza has been developed to solve several problems. A safe booking process with a 100% guarantee of avoiding scams by fake accommodation providers.  ...
Mon, 20 May, 2019 at 12:40 PM
How does Roomplaza work?
At Roomplaza, we offer flat-share apartments for international students for a period of a year. Almost all contracts of the apartments start in August and e...
Mon, 20 May, 2019 at 2:19 PM
Lost your login details?
When you cannot find your login details in your mailbox, you can always get a new password so that you can login. Please watch the youtube video below how t...
Wed, 7 Jun, 2017 at 10:46 PM
How do I add my profile picture?
To add your profile picture to your account, please check our youtube video below. After you have added your profile picture, it will also be visible in the...
Wed, 11 Apr, 2018 at 2:47 PM
Why do I have to pay the platform fee?
Our platform fee of 25 euro including VAT per tenant, is for the service we offer through RoomPlaza. The platform fee is a one-time non-refundable fee.  ...
Tue, 21 May, 2019 at 12:40 PM
What is the International Package?
RoomPlaza aims for the best international experience for all international students coming to the Netherlands. Since going abroad and studying in a foreign ...
Tue, 21 May, 2019 at 1:52 PM
How do I book?
We tried to make the booking process very easy, but if you have problems booking, please check our youtube video!
Mon, 20 May, 2019 at 12:39 PM
How do I find other flatmates?
By using our newly developed Find-a-Flatmate tool. Please check these 2 youtube video to figure out how it works! 
Wed, 11 Apr, 2018 at 2:47 PM
How do I invite people to my group?
When you have found an apartment you like, you can invite people to your flatshare group.  Before you can add people to your flatshare group, you first ...
Mon, 20 May, 2019 at 1:01 PM
I can't find a group, what do I do now?
If you have problems with finding the perfect sized group, maybe this can help you out: FIND-A-FLATMATE TOOL: Use our Find-A-Flatmate Tool online on the w...
Mon, 20 May, 2019 at 3:01 PM