Frequently Asked Questions

Pre booking 10

• How does booking work? (step by step)
• Can I make multiple bookings at the same time?
• Can I book as an individual or with an incomplete group?
• Tips for booking a room during busy seasons
• What is the condition of the apartments?

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Financial questions 4

• What are the extra monthly costs, such as gas and electricity?
• What are the Municipality Taxes?
• Why do I have to pay the platform fee?
• One-time fees

During booking 8

• When is my booking official?
• How do I know if my booking has been accepted?
• What happens if my booking is not accepted?
• How do I invite people to my group?
• How do I disconnect from my booking?

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After booking 4

• Check-in information
• How do I report a repair or maintenance issue?
• Where to find your electricity, gas and water meter in your apartment
• Are pets allowed?

Roomplaza Account 4

• Lost your login details?
• How do I add my profile picture?
• I want to delete my account
• I am getting an error message. What to do now?

Rental Agreement 1

• General terms living accommodation

Arrived in the Netherlands 1

• FAQ - Arrived in the Netherlands